An online hotline is installed with each Robotic Parking Technology system on a basis of 24/7/365 with a response time of 15 minutes. The hotline is connected to our headquarters and GE directly. With the online hotline, the Robotic Parking Technology system can be viewed and diagnosed in real time and our engineers can access the system remotely and trouble shoot on the go if necessary.
As preventative measures, the software provides up to five (5) different alarm messaging classifications. These report any condition recognized PRIOR to a malfunction and notify three locations simultaneously. Valuable time is gained to correct any reported deviation in due time before a failure would occur.
The Robotic Parking Technology System offers a level of redundancy, unprecedented in the industry. In some cases, the redundancy is as much as fourfold!
These images to the right provide some visual of the redundancy in the system in conjunction with GE's Cimplicity Software.